Expertise
- customer satisfaction
- Leadership and Management
- Sales
- CSAT scores
- Customer Experience
- Change & Transformation
- Customer Retention
Summary
Hi, I’m Caroline McGovern, a seasoned Telecoms Professional with over 20 years of senior operational management experience, specializing in sales, service, and customer retention. Throughout my career, I've successfully transformed contact centre operations, led customer-centric strategies, and driven significant business growth.
Unlock the full potential of your business by optimizing operational efficiency, enhancing customer retention, and driving sales growth. By streamlining processes and focusing on the customer journey, you can create seamless experiences that not only meet but exceed customer expectations. Prioritizing customer experience is essential for long-term success, ensuring that every touchpoint adds value, builds loyalty, and fosters growth. Let me help you elevate your business with strategies designed to boost performance across all areas