Articles by CMC_Consultancy
Churn reduction, Business Growth

Business Challenges and Potential Solutions

Businesses today face a range of challenges, many of which have evolved due to technological advancements, changing…
Sales, Growth, Retention, Customer Success

My Personal Frustrations with Customer Service today!

Today I decided to write about my own experience as a consumer. Something has shifted in customer service, and not for…
NPS, Revenue Growth, Churn reduction

The Customer Journey: Why It’s Crucial for Business Success

In today’s highly competitive marketplace, businesses must do more than just sell products or services; they must…
Growth, Customer loyalty, Customer Advocacy

The Strategic Value of Customer Experience: Why It’s...

In today's competitive market, businesses are increasingly recognizing that customer experience (CX) is not just a…
Call Centre

Customer Retention

In 2024, businesses are adopting several innovative strategies to enhance customer retention. One of the top approaches…