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Heather's attention to detail is superb, I have worked with heather through disciplinary hearings and build up to mediation sessions and heather does not leave a stone unturned. Day Services Manager
Heather is an excellent communicator on many levels, responding confidently in challenging situations including dealing with complaints, managing staff performance, negotiating with professionals and stakeholders and managing disciplinary investigations. She is analytical and objective in her thinking and remains calm and level headed even in pressured situations. Her manner and approach is always professional, her responses well considered and objectives diligently met. Local Authority Officer