Case study - AccorHotels

AccorHotels, overview
AccorHotels operates over 5,000 hotels across more than 110 countries. The leading French brand portfolio scales from Mid & Economy brands like Ibis, Mercure, Novotel and Adagio to Luxury & Premium such as brands Sofitel, Pullman, Raffles and MGallery.

The Partnership
The partnership between Wifirst and AccorHotels began in 2013 with the Mercure, Novotel, Pullman and the MGallery brands. However, this partnership was strengthened further in 2016 as Wifirst became a preferred supplier of WiFi and Fibre Leased Line services referenced by AccorHotels for all brands.

The Deployment
Thanks to our dedicated Project Management and Installation teams, Wifirst successfully installed 200 hotels within the space of just three months in 2013, and a further 300 hotels during the next three-month phase in 2016. Fast forward to 2020, and we now provide WiFi and Fibre Leased Lines to over 750 AccorHotels. In additional to being an approved supplier, Wifirst also has a dedicated Operations team focused entirely on serving Accor.

The Result
Wifirst's experience in delivering class-leading WiFi and Fibre for the hospitality industry has enabled AccorHotels to improve guest satisfaction. In the last quarter of 2019, guests staying at Accor properties were so impressed with our WiFi services, they voted Wifirst hotels to be the best performing in 26 of the top 30 hotels on Booking.com. Furthermore, hotels equipped with Wifirst WiFi have seen an average of a 0.5 point increase each year!

- Over 65,000 rooms
- 20,000 Wireless Access Points 
- More than 1 Million devices connected each month

“With the deployment of the Wifirst solution, AccorHotels is able to provide its customers with a quality service, complete and easy to use." - Sébastien Bazin, CEO AccorHotels

Case study - The Louvre Hotels Group

The Louvre Hotels Group, overview
Louvre Hotels Group is a significant player in the global hospitality industry, with a portfolio that now includes 1,500 hotels across 54 countries. Louvre Hotels and Wifirsts' partnership started in 2019 when Wifirst was entrusted with Campanile Dartford. Following a highly successful deployment, all 18 Louvre Hotels Group UK properties were subsequently equipped with WiFi as a Service and Fibre Leased Lines provided and fully managed by Wifirst. In 2021 Louvre Hotels Group demonstrated an extended trust in the partnership by again selecting Wifirst to enhance their hotel WiFi network services in Europe.

The Challenge
Louvre Hotels Group had previously invested in a WiFi infrastructure that served them well for many years, but as guests were bringing in newer devices, the single band network had begun to show its age. Guests were noticing low signal levels and reporting that the WiFi was running slowly. Louvre Hotels Group wanted to resolve this before it became a more significant issue for guests, and put their trust in Wifirst to deploy an up-to-date solution.

The Solution
After conducting comprehensive wireless surveys, Wifirst was contracted to decommission all old networks and install, commission, and manage new Guest WiFi services in addition to Fibre Leased Lines, effectively fully rewiring all hotels and directly connecting them to the Wifirst backbone to provide dedicated bandwidth and guaranteed speed. Consequently, guests now have reliable, fast WiFi access throughout the hotel to complement their stay.

The Result
Guests now have reliable WiFi access throughout all UK hotels, enabling them to access the internet with blindingly fast speeds. Furthermore, a secondary secure and encrypted network has also been created to connect wireless payment terminals to facilitate card payments throughout all properties. All networks are now fully managed by Wifirst, meaning that the Louvre Hotels Group can rest easy knowing that their internet access is now fast, reliable, secure and robust.

“From the moment the solution provided by Wifirst went live in our first few properties, we knew we had made the right decision. The team were fantastic in helping us to choose the right solution at the right price, and the WiFi service we now have in our hotels is extremely reliable and very fast. It all just works, and it works very well. I would highly recommend Wifirst as a partner to anyone that is looking to update their WiFi or data line services.” - Simon Rowely - Louvre Hotels Group - Group Finance Manager