20:20 Mediation Ltd - Managing Director Testimonials
Heather's attention to detail is superb, I have worked with heather through disciplinary hearings and build up to mediation sessions and heather does not leave a stone unturned. Day Services Manager
Heather is an excellent communicator on many levels, responding confidently in challenging situations including dealing with complaints, managing staff performance, negotiating with professionals and stakeholders and managing disciplinary investigations. She is analytical and objective in her thinking and remains calm and level headed even in pressured situations. Her manner and approach is always professional, her responses well considered and objectives diligently met. Local Authority Officer
“Heather has dealt with some very difficult situations both with staff and the general public - calming situations, setting out clear steps to resolve situations and making sure everyone is focused on positive outcomes.
Heather always makes sure a piece of work is completed - managing projects, delegation, encouraging and supporting individuals / groups to complete tasks” (Local Authority Locality Manager)
“I have worked with Heather in undertaking complex and often challenging investigations – Heather's excellent interpersonal skills proved invaluable, especially when undertaking difficult conversations. Her common sense approach and calming presence is an asset in any situation, particularly in situations of conflict” (Complaints Officer, Local Authority)
“I have worked alongside Heather for a number of years in a local authority. She held a senior management position within the organisation and was well regarded. She is an excellent communicator on many levels, responding confidently in many challenging situations including dealing with complaints, managing staff performance, negotiating with other professionals and stakeholders, managing disciplinary investigations, chairing meetings, leading projects, and setting targets and objectives for the service. She is analytical and objective in her thinking and remains calm and level headed even in pressured situations. Her manner and approach is always professional, her responses well considered and objectives diligently met” (Area Registered Services Manager, Local Authority)