Expertise

Summary

Experience

• Ahead Together Ltd

  Startup Business Coach

  1 - 5 Employees 2015 - Current

  

  Bespoke business coaching for those who are looking for growth and significant performance improvement within their business. As a bespoke coaching programme, we will establish your initial goals and the actions needed to ensure you achieve them. No two businesses are the same, therefore delivering a pre-determined coaching package does not best serve your business, so after an initial discussion about your goals, we will agree the roadmap for your journey.

  All our coaching includes a focus on your wellbeing and wellness, because without you, there is no business. Coaching will enable you to free up the time you need to take better care of yourself. Are you ready to step out of your comfort zone and into the life you have imagined?

• HSBC Bank Plc

  Regulatory Compliance Education Lead - Europe and Commercial Banking

  100+ Employees 2016 - 2017

  Head of Regulatory Compliance (RC) Education - Europe and UK and Global Commercial Banking RC Education Lead
  • Responsibility for the Regulatory Compliance Education and Learning needs for the European and UK business across four lines of business (Commercial Banking, Global Banking and Markets, Global Private Bank, Retail Banking and Wealth Management), Global Functions and Operations, Services and Technology.
  • Identifying the education requirements and developing effective, consistent learning solutions across the Region.
  • Working with the lines of business to ensure our people are equipped with the knowledge, confidence and skills to protect the interests and reputation of HSBC across all three lines of defence.
  • Ongoing responsibility for Commercial Banking.

• HSBC Bank Plc

  Regulatory Compliance Education Lead - Commercial Banking

  100+ Employees 2015 - 2016

  - Defining Global Education standards and best practice for Regulatory Compliance subjects and building global capability standards.
  - Changing behaviour and actions with appropriate performance solutions.
  - Collaboration with the Regulatory Compliance function to identify education requirements and develop effective, consistent learning solutions across the Group.
  - Investigating and leveraging learning interventions used across the HSBC group, for all roles leading to a natural streamline of learning created and duplicated.
  - Working with the lines of business to ensure our people are equipped with the knowledge, confidence and skills to protect the interests and reputation of HSBC across all three lines of defence.
  - Training Management Information reporting
  - Development and management of the Regulatory Compliance Learning Library and Catalogue across all lines of business
  - Project Management of the external vendors tasked with developing learning interventions.

• HSBC Bank Plc

  People Change and Training Global Lead - Commercial Banking

  100+ Employees 2013 - 2015

  Regulatory and Mandatory Portfolio
  Programmes: Financial Crime Risk Management; Buyer Supplier Screening (incorpoating TradeNet), Sanctions Screening, GTRF Target Business Model. Managing the People side of Change and Training Workstreams.

  GTRF is a global product line, which sits within Commercial Banking, supporting customers right through the trade cycle: from raw materials, manufacturing and shipment, to discounting and collecting invoices. Global Trade and Receivables Finance provides services and financing for buyers and suppliers throughout the trade cycle, helping them to use working capital efficiently, manage trade risk and fund their supply chains.

  Specific accountabilities are to:
  - End to end project management of the Learning Lifecycle
  - Identify the training needs of the CMB and GBM businesses in respect of Financial Crime in GTRF products
  - Identify how these needs can be satisfied within the required timeframes, considering Group training collateral and resources, local CMB/GBM resources and other local resources
  - Liaise with other inter-dependent initiatives that impact financial crime compliance to ensure the best GTRF outcomes are achieved in balance with the need to minimise disruption to front-office productivity, in particular the relationship management activities
  - Create the training strategy, derived from the workstreams’ demand
  - Ensure the standardisation of training materials
  - Manage stakeholders to ensure business readiness and acceptance of training solutions
  - Design and delivery of effective post training support activities
  - Ensure delivery through global, regional and local channels and tools as appropriate
  - Develop close working relationships with peers within the team and wider internal learning and development community, sharing best practice and knowledge, working together to promote a cohesive approach to change training across GTRF, CMB, GBM and the Global Standards programme.

• RBS

  Anti-Money Laundering Compliance Training Project Manager

  100+ Employees 2012 - 2013

  Culture and process change within the bank following the implementation of new regulations and compliance measures.

  Specific accountabilities were to:
  - Identify the training needs of the Corporate Banking Division businesses (Corporate and Institutional Banking, Commercial Banking and Business Banking) in respect of Money Laundering e.g. KYC, PEPs, KYB, Transaction Monitoring, in line with Group Policy Directives.
  - Design, develop and standardise training materials
  - Supervise Learning Consultants
  - Manage stakeholders to ensure business readiness and acceptance of training solutions

  Specialism: AML Compliance -PEPs, Reviews, KYB, KYC, Relevant Beneficial Owners, Customer Risk Assessment, Clubs & Societies, Remediation and Customer Alerts.

• HSBC Bank Plc

  Global Learning Manager - Regulatory and IASB Change

  100+ Employees 2011 - 2011

  Manage and implement the training programme to identify, address and clarify changes in banking regulation, taxation and accounting standards. Responsible for developing and managing training and training resource for the RIC Programme and ensuring it is aligned with the HSBC Business School strategy, guaranteeing it is fit-for-purpose and cost-effective.

  • Leadership of a team of 2 learning resources
  • Responsible for Learning Solutions for all projects across the Programme – Liquidity, Corep, GRCA Redesign, Impairment, Leasing, Basel III, IFRS9, IFRS4, Bank Levy, Business Benefits, Programme Standards, Intercompany, Analytical Review, Risk Weighted Assets, Insurance and GBM, Finance Transformation Project, Critical Path Analysis and Consolidation.
  • Designing, developing and delivering learning solutions within the business (mainly Finance) and within the RIC Programme team.
  • Budget and costing for training strategy implementation at Programme and Project level.
  • Developing the RIC Programme curricula and content in accordance with the RIC Programme Training Strategy.
  • Translating the strategy into pragmatic learning requirements which are prioritised and agreed with the Project Leads and also with the HSBC Business School.
  • Development of Terms of Reference for relationship between the RIC Programme and the HSBC Business School and the RIC Programme and the Business.
  • Responsible for ensuring the continual assessment of operational risks and operating procedures and practices.
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Management and coordination of Learning Coordinator and Project Training Resources as well as Vendor Management.
  • Responsible for Stakeholder Relationship management and Subject Matter Expert engagement.

• Thomson Reuters

  Learning Consultant (Instructional Design)

  100+ Employees 2009 - 2011

  Designing and Developing learning materials for the roll out of Business Objects XI R3 within Global Sales and Customer Services sector of the business.

  Followed by a training project on a Commissions piece within SalesForce.com.

  Final projects included developing training for Incident Management, Consolidated Billing in Siebel and SalesForce and Change Control Management.

• Fitch Ratings

  Director of Learning

  100+ Employees 2017 - 2018

  • Directed by the Global Head of Compliance and Chief Risk Officer to create a Compliance Learning function to roll out regular Compliance Communications and Learning to 3,000 employees globally. Developed excellent understanding of laws and regulations and upcoming changes in legislation applying to business, consequences of non-compliance, and specific responsibilities or individual departments.
  • Ensured company complies with all regulations and laws (e.g. Conflicts of Interests, IOSCO Code of Conduct & Ethics, Segregation of Commercial and Analytical Activities, Firewall etc) by designing, developing, and delivering Compliance training content and communications on a global basis Developed online and in-person Compliance training courses and associated materials to mitigate risk associated with non-compliance and subsequent fines or legal action
  • Maximised distribution and awareness of key Compliance messaging by production and communication throughout Fitch Ratings using a variety of media, including social media distribution channels. Revamped entire Compliance Training function and rolled out Compliance training to 3,000 people globally

• BGC Partners

  Change Lead: Culture and Conduct

  100+ Employees 2019 - 2020

  • Appointed by the Head of Change to implement the Senior Managers &Certification Regime cultural and conduct change across the C-Suite of BGC Partners Inter-dealer Brokerage firms, Cantor Fitzgerald Europe and BGC Insurance businesses.
  • Developed online and in-person SM&CR training courses, videos, marketing collateral, Townhalls and associated materials to underpin knowledge of the regime and ingrain individual accountability.
  • Established a culture programme to implement The Code of Conduct and new core values across the firm by enhancing “Tone from the Top” messaging. Ownership of ongoing Senior Management development and compliance with the regime

• Randstad RiseSmart

  Career Coach

  100+ Employees 2020 - Current

  Appointed to deliver services to participants of Randstad RiseSmart as a freelance career coach. I coach participants as they move through career transitions within their current organisation or to their next opportunity, whether that is a new job, career change or creative retirement. Leveraging my knowledge of the local job market, I help participants discover their focus, plan their transition strategy and execute it. I am a key member of a career mobility team partnered with other Randstad RiseSmart service providers, including branding experts and job concierges.

Education History

• Bachelor of Education: Post School

  Cape Peninsula University of Technology

  2001 - 2001

  An additional year of university to obtain an education degree

• Food Service Management

  Cape Peninsula University of Technology

  1998 - 2000

Qualifications

Email Victoria