Summary
“We are here to help you to develop your people’s people skills, so that they can be more effective.”
We help you do that through our communication and leadership workshops. We can also train your own trainers, teach how to manage difficult staff and situations and design bespoke training – especially for you!
Contact details: 07808 795 165 email: [email protected]
Presentation Skills (including Advanced Presentation Skills)
Speaking in Public
Stress Management
Discipline & Grievance
Harassment & Bullying
Recruitment & Selection
Performance Management
Employment Law Simplified
Business Writing
Team Building
Working in a Multi-Cultural Society
Networking
Creative Problem Solving
Project Management Made Easy
Step-Up (our exciting new workshop for managers)
Leadership & Management
Customer Care
Managing Customer Care
Assertiveness
Influence & Persuasion
Negotiation
Challenging & Difficult Conversations
Coping with Aggressive Behaviour
Train the Trainer
Telephone Sales
Time Management
Diversity & Equality
Meetings & Agendas and Chairing Meetings
Grammar for Graduates
Report Writing
Coaching
We help you do that through our communication and leadership workshops. We can also train your own trainers, teach how to manage difficult staff and situations and design bespoke training – especially for you!
Contact details: 07808 795 165 email: [email protected]
Expertise
Presentation Skills (including Advanced Presentation Skills)
Speaking in Public
Stress Management
Discipline & Grievance
Harassment & Bullying
Recruitment & Selection
Performance Management
Employment Law Simplified
Business Writing
Team Building
Working in a Multi-Cultural Society
Networking
Creative Problem Solving
Project Management Made Easy
Step-Up (our exciting new workshop for managers)
Leadership & Management
Customer Care
Managing Customer Care
Assertiveness
Influence & Persuasion
Negotiation
Challenging & Difficult Conversations
Coping with Aggressive Behaviour
Train the Trainer
Telephone Sales
Time Management
Diversity & Equality
Meetings & Agendas and Chairing Meetings
Grammar for Graduates
Report Writing
Coaching
Experience
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Stratus Associates LTD
Director & Principal Consultant
2003 - CurrentSonya’s background is in aviation training and she also holds a City & Guilds Adult Education Teaching Certificate that qualifies her to train within Further Education. In 1997, she was instrumental in setting up the NVQ Cabin Crew programme at South Trafford College and has lectured in their Travel & Tourism Department. She has been an associate member of the Professional Speaker’s Association for a number of years, undertaking public speaking programmes for women’s business groups. Sonya has produced and run multi-cultural courses throughout Europe, delivering to delegates speaking business English. She is also an accredited ‘SDI’ (Strength Deployment Inventory) facilitator helping organisations to look at leadership, teamwork and individual communication styles. Her aviation, banking and retail background make her an ideal facilitator of Interpersonal and Soft Skills. She has delivered to delegates from management to front line staff. Sonya’s key skill and passion is in bringing out the best in her delegates in developing personal impact and confidence in and Presentation Skills, Train the Trainer, Teambuilding, Assertiveness and Influencing. She has recently been chosen to be an Associate Member of the CIPD to deliver their Certificate in Training Practice Programme. Aviation accreditations include Resource (Team) Management, CAA Fire Training, Safety, Security and First Aid. She has extensive experience in the Communication and Customer Service industry at all levels; therefore her facilitation skills reflect reality using a gently humorous and common sense approach with plenty of opportunity for discussion, interaction and accelerated learning experiences.
Qualifications
City & Guilds (7307) Further/Adult Education Teaching Certificate
Practitioner for Strength Deployment Inventory (SDI)
CIPD Associate Trainer for Certificate in Training Practice
Accreditation Certificates for American Express in: Customer Care, Coaching and Feedback
City & Guilds Instructor's Certificate - General
Accreditation for Ken & Kate Back Assertiveness Programme
ILM72 Management Profile
