Expertise
- Marketing
- Marketing Strategy
- Marketing Coaching
- Marketing Consultancy
- Marketing Support
- Social media
- Social Media Advertising
- Social Media and Analytics
- Social media + Marketing
- Email Marketing
- Email Campaigns
- Content Writing
- Blog Writing
- Blogging
- Blogs
Summary
I'm a marketing specialist, I've worked with UK and International companies researching and training in marketing to enable me to have a wider knowledge of how marketing can work in different types of businesses.
I work as a Marketing Manager focusing on Social Media, Email Marketing and Content Writing, in many companies. From Social Media Training through to full Social Media Management and Advertising.
Experience
-
It's Pzazz, Social Media Marketing
Marketing Manager
2017 - Current- Working with Business Owners and Decision Makers to improve marketing
- Completeing Social Media Training
- Managing Social Media Accounts
- Completing Email Marketing
- Understanding businesses current marketing plans
- Implemeting marketing strategies to improve leads and client conversion rates
- Enabling businesses to have repeat custom and regular clients
- Delivering marketing workshops across London and the South East
-
EDF Energy
Customer Relations Manager
100+ Employees 2013 - 2017- Managing departments of c.60 employees
- Monitoring compliance and regulations in sales, disputed reads and final bills
- Changing processes to ensure more cost effective and efficient
- Marketing departments to enable these to work cross site and ensure success
- Identifying root cause and implementing controls for success
- Working to budgets
- Completing activity reviews for continuous improvement
- Completing HR procedures, including, recruitment, redeployment, disciplinaries, sickess etc
- Performance management
- Increasing engagement
- Completing audits to ensure processes are running effectively
- Ensuring consistency in sales
-
EDF Energy
Sales Quality Executive
100+ Employees 2012 - 2013- Improving sales results in Customer Service
- Enhancing engagement and building relationships
- Introducing robust controls to monitor sales quality and compliance
- Development of quality programmes and continuous monitoring of Smart Metering, Eco and Sales projects
- Developing and delivering training programmes
- Developing and delivering presentations to management
-
EDF Energy
Sales Performance Coach
100+ Employees 2010 - 2012- Coaching sales advisors to increase sales performance
- Group and 1-1 training
- Creating and delivering training packages to teams of advisors
- Holding 1-1 coaching sessions to improve sales, quality and compliance
Education History
-
BA(hons) Interior Design
Manchester Metropolitan University
2002 - 2005- Spatial design practice
- Branding
- Graphic design
- Advertising
- Drawing and visual research
- Remodelling
Qualifications
LEAN Six Sigma
