Summary
Colin Smith is a charismatic and engaging Learning & Development professional base in Liverpool, with outstanding facilitation and communication skills, able to tailor his approach and delivery method to the audience.
Colin’s career has been heavily focused on the Support Services and HR, his main emphasis has been in Learning & Development.
Colin found early in his career that his talents and passion lay in Learning, integrating this into many roles that were historically figures rather than people focused. His innovative approach led to accolades from Area Directors and a Learning role at a National level
Colin has a proven track record in the design, delivery and coaching of learning interventions in a commercially driven, and return on investment focused, National Logistics organisation; a resilient approach to key stakeholder relationships, striving to achieve the most successful outcome for both client and organisation.
Contact details:
LinkedIn http://uk.linkedin.com/in/colingcatraining
Mobile 07714 303 145
Phone 0151 286 0338
Email [email protected]
AREAS OF EXPERTISE
• Management Development training
• Soft Skills & Communication courses
• Performance Management process
• HR Policy & Procedure application
• Facilitations & Presentation skills
Colin’s career has been heavily focused on the Support Services and HR, his main emphasis has been in Learning & Development.
Colin found early in his career that his talents and passion lay in Learning, integrating this into many roles that were historically figures rather than people focused. His innovative approach led to accolades from Area Directors and a Learning role at a National level
Colin has a proven track record in the design, delivery and coaching of learning interventions in a commercially driven, and return on investment focused, National Logistics organisation; a resilient approach to key stakeholder relationships, striving to achieve the most successful outcome for both client and organisation.
Contact details:
LinkedIn http://uk.linkedin.com/in/colingcatraining
Mobile 07714 303 145
Phone 0151 286 0338
Email [email protected]
Expertise
AREAS OF EXPERTISE
• Management Development training
• Soft Skills & Communication courses
• Performance Management process
• HR Policy & Procedure application
• Facilitations & Presentation skills
Experience
-
GCA Training Solutions Ltd
Director
- Current
-
Royal Mail
Management Development Trainer
2005 - 2011Responsible for the implementation of a range of Strategic and Developmental Learning Interventions. This included working closely at all levels of the national 18,000 management population; in partnership with senior management sponsors and a variety of reputable external training providers. -
Kent area
Front line Resourcing Manager
2001 - 2005Working with the Area Management Team and Operational Managers to reconcile workforce demand and annual recruitment plans. Working closely with Managers to resolve all HR issues providing HR advice, support and consultancy services. Skills and Achievements Lead role for the recruitment of Frontline staff; involving Interviewing and Selection as well as liaising with Operational Departments to ensure their timely entry into the business. Planned and deployed Christmas Recruitment Campaigns, attended planning meetings and deployed advertisement campaigns to help achieve the area target of recruiting over 1500 extra staff to support the operations over this crucial period. Established strong partnerships with Employment Agencies and Job Centres to ensure the ongoing annual demand plan was met. -
Royal Mail
Lead Tutor
1998 - 2001Analyse training needs and tailor solutions to operational requirements, this included a blend of core training products and specifically designed interventions. Liaised closely with Personnel departments to create training schedule 12 weeks in advance Skills and Achievements Led a team of six trainers who delivered training and development in the Kent area, and liaised with our key business partners to meet the customer targets Managing course fill to reduce unnecessary expense to the business and thus achieving the operational training budgets. The effectiveness of the interventions was consistently reviewed through customer feedback to enable continuous improvement and ensure the actual needs were being met. Constructed and implemented an area training plan to ensure the businesses legal and legislative responsibilities were fully met. As well as the annual training plan, large national initiatives such as Diversity Training for Managers and front line staff were also integrated into the delivery plan as the need arose. -
Royal Mail
Operational Trainer
1995 - 1998Responsible for working with customers, ensuring that all front line staff and new starters into the business were effectively trained in the relevant job skills and health and safety. -
Royal Mail
Information Analysis Manager / Quality Assurance Manager
1986 - 1995Responsible for all facets of Posted and Delivered quality of service to our customers. Using a range of analysis tools to target improvement opportunities to ensure our local and national targets were met. Also the production of monthly reports looking into areas for improvement. Headed up South East 'team working events' (forerunner to coaching) teaching groups of people, from frontline staff to senior managers, how to showcase and present their quality & improvement ideas at a National Exhibition Event with audiences in excess of 1000 and the ideas judged by the CEO.
Qualifications
Diploma, Management Studies
Manager as Coach ILM accreditation (Institute of Leadership & Management)
City and Guilds in Recruitment and Interview techniques- Trained in Tonbridge
PTAC (Psychometric Test Administration) Trained - London
City and Guilds Trained Management Assessor
Clubs and Associations
Institute of Leadership and Management, Chartered Institute of Personnel and Development, Greater Manchester Chamber of Commerce.
Interests and Hobbies
Living in Liverpool, Colin’s personal passions include; his Classic VW Camper Van, a love of music including singing with Rock and Roll bands and painting as well as an active social live with his partner and friends.
