Summary
At Conquer Training we pride ourselves on being a unique provider of numerous training programmes, in particular National Vocational Qualifications.
Unlike other providers, all of our programmes are bespoke to the environment and role in which the learner is employed.
Our training is supported 100% by the employer, who we work closely with to ensure that by completing our programmes the learner adopts the skills required to develop in their role and become an integral member of the Company in which they work.
Each programme is designed in such a way that it causes little disturbance to the working environment and can be assessed on the job.
Finally, we are confident that not only does this provide the learner with a highly recognised qualification; it also endorses their employer, showing its commitment to promote staff and furnish its customers with an exceptional quality of service in an already hugely competitive market.
I am a qualified learning and development specialist who is currently positioned as a work based learning assessor, specialising in NVQ's and Apprenticeships at Conquer Training. I analyse learning needs as well as design and deliver bespoke training courses dependant on the learner. The environments that I have worked for include contact centers that provide services in motor insurance, claiming back PPI, gas and electric, IVA, debt management and will writing.
I provide support to candidates throughout their learning and I am responsible for assessing the well-being of a candidate within their work placement. I prepare, agree and arrange reviews of action plans and liaise with tutors and clients to enhance and promote their learning experience. I also manage and maintain records in accordance with audit purposes.
Training courses are delivered to learners with groups varying in size. All training incorporates adult learning styles, health and safety, safeguarding, equality and diversity, customer interaction, employment rights and responsibilities and knowledge and understanding.
Other areas of experience include coaching, sales, quality assurance, interviewing, liaising with clients and training solutions to maximise performance whilst achieving organisational goals. I have experience as an Assessor delivering Level 2 and 3 NVQs in customer service and business and administration. I achieve monthly targets and effectively manage my own time, as I have 50+ learners working across Greater Manchester.
Find Conquer at:
http://twitter.com/@ConquerTrainUK
http://www.facebook.com/pages/Conquer-Training/315592235207835
Unlike other providers, all of our programmes are bespoke to the environment and role in which the learner is employed.
Our training is supported 100% by the employer, who we work closely with to ensure that by completing our programmes the learner adopts the skills required to develop in their role and become an integral member of the Company in which they work.
Each programme is designed in such a way that it causes little disturbance to the working environment and can be assessed on the job.
Finally, we are confident that not only does this provide the learner with a highly recognised qualification; it also endorses their employer, showing its commitment to promote staff and furnish its customers with an exceptional quality of service in an already hugely competitive market.
Expertise
I am a qualified learning and development specialist who is currently positioned as a work based learning assessor, specialising in NVQ's and Apprenticeships at Conquer Training. I analyse learning needs as well as design and deliver bespoke training courses dependant on the learner. The environments that I have worked for include contact centers that provide services in motor insurance, claiming back PPI, gas and electric, IVA, debt management and will writing.
I provide support to candidates throughout their learning and I am responsible for assessing the well-being of a candidate within their work placement. I prepare, agree and arrange reviews of action plans and liaise with tutors and clients to enhance and promote their learning experience. I also manage and maintain records in accordance with audit purposes.
Training courses are delivered to learners with groups varying in size. All training incorporates adult learning styles, health and safety, safeguarding, equality and diversity, customer interaction, employment rights and responsibilities and knowledge and understanding.
Other areas of experience include coaching, sales, quality assurance, interviewing, liaising with clients and training solutions to maximise performance whilst achieving organisational goals. I have experience as an Assessor delivering Level 2 and 3 NVQs in customer service and business and administration. I achieve monthly targets and effectively manage my own time, as I have 50+ learners working across Greater Manchester.
Find Conquer at:
http://twitter.com/@ConquerTrainUK
http://www.facebook.com/pages/Conquer-Training/315592235207835
Experience
-
Conquer Training Limited
Work Based Learning Assessor
2012 - CurrentAn assessor, experienced in assessing candidates in the workplace. Currently assessing a case load of 50+ apprentices at Conquer Training. As a professional with over 10 years customer service, sales and contact centre experience I have an excellent knowledge and understanding in the workplace and hold a Level 3 Award in Assessing Competence in the Work Environment. Due to the variety in this line of work, I am extremely organised and have a flexible approach to my workload. With excellent communication skills, both verbal and written, I am able to communicate effectively at all levels, working with clients, to ensure the best services are being promoted and provided. Responsible for reporting any issues within the workplace being assessed; Provide support to candidates throughout their learning; Work within company policies and objectives; Responsible for assessing the well-being of a candidate within their work placement; Prepare, agree and arrange reviews of action plans; Liaise with tutors and clients to enhance and promote their learning experience; Manage and maintain records in accordance with audit purposes; Complete onsite and offsite training with learners for classroom based experience. KEY SKILLS & EXPERTISE • Pearson Level 3 Award in Assessing Competence in the Work Environment. • Provide motivation and support to the learners. • Ensure learner enrolment and completion targets are met. • Ensure a high quality of delivery is maintained. • Planning, training, mentoring and assessing candidates on clients premises working towards the Level 2 and 3 Apprenticeship qualification. • Manage own caseload and own diary. • Attend client meetings talking through the benefits of the Apprenticeship qualifications, discussing and agreeing on the most suitable course for the individual and the company. • Liaise with Internal Verifiers, External Verifiers, Managers, Candidates and Employees. • Attend standardisation meetings. -
Claims Advisory Group
Senior Quality Manager
2011 - 2012Managing regular quality audit reports identifying core issues and to suggest deliverable solutions; Ensuring that a regular & effective method of formalised and documented auditing is established; Ensuring that audit results are used to provide effective & documented coaching & feedback; Maintaining the internal quality framework and any quality related documentation; Ensuring that periodic reviews are competed on a regular basis; Assume the responsibility of Training & Competency tests for new advisors to make sure we follow strict MOJ guidelines; Extensive knowledge and experience of FSA regulations, complaint processes, MOJ guidelines and the Direct Marketing Association; Excellent understanding of the financial services industry, including principle of Treating Customers Fairly policy, Data Protection Act (DPA). Experienced in dealing effectively with customers, regulators, third parties and senior management. Responsible for staff health checks, one to ones, daily KPI Trackers.
Education History
-
Film and Media Studies
The Manchester Metropolitan University
2003 - 2006
Qualifications
Bachelor of Arts (B.A.) (Honours), Film and Media Studies
Pearson EDI Level 3 Award in Assessing Competence in the Work Environment
Interests and Hobbies
In my personal time I enjoy playing and watching sport. I like to keep myself healthy and active.
