Summary
Andrew has worked in the quality management and business improvement arena for over 15 years. Prior to becoming an independent consultant, he had led the first introduction of the EFQM Excellence model in a national UK Government Department, and managed their Business Excellence self-assessment programmes at regional and national level, taking a lead role in the setting up of facilitator networks to embed the principles of business improvement. He has also acted as a consultant for the UK Cabinet Office advising other Government Departments at home and overseas on use of EFQM. When Customer Service Excellence replaced Chartermark, Andrew worked with the Cabinet Office and one of their approved certification bodies, designing and delivering training for the new Customer Service Excellence Standard.
Andrew has worked in a number of industries and sectors and the following is a brief list of the main areas:
National Government
Charity
Pharmaceutical and Medical
Utilities Energy
Housing Association
Andrew has been trained by reputable training agencies and institutes including Towers Perrin, IIP UK, Civil Service College, Roffey Park, Perfex and TQMI in a range of modern management techniques these include:
EFQM Excellence model assessor Investors in people reviewer
ISO9001:2008 analyst
Office of Government Commerce (OGC) Gateway Reviewer
Managing Successful Programmes
Business Process Re-design
Facilitation, Mentoring and Coaching
Expertise
Andrew has worked in a number of industries and sectors and the following is a brief list of the main areas:
National Government
Charity
Pharmaceutical and Medical
Utilities Energy
Housing Association
Andrew has been trained by reputable training agencies and institutes including Towers Perrin, IIP UK, Civil Service College, Roffey Park, Perfex and TQMI in a range of modern management techniques these include:
EFQM Excellence model assessor Investors in people reviewer
ISO9001:2008 analyst
Office of Government Commerce (OGC) Gateway Reviewer
Managing Successful Programmes
Business Process Re-design
Facilitation, Mentoring and Coaching
Experience
-
Ley Hill Solutions
Senior Consultant
- Current
Education History
-
English Language and Literature
The University of Manchester
2000 - 2000Graduated 1973
Qualifications
Diploma in Business Excellence Newcastle College of Further Education
Managing Successful Programmes (MSP) accredited Practitioner
Assessor for the UK Business Excellence Award
EFQM R4E Assessor
Investors in People accredited reviewer
Cabinet Office Customer Service Standard trained Assessor
Office of Government Commerce trained Gateway Reviewer
Managing Successful Programmes (MSP) accredited Practitioner
Assessor for the UK Business Excellence Award
EFQM R4E Assessor
Investors in People accredited reviewer
Cabinet Office Customer Service Standard trained Assessor
Office of Government Commerce trained Gateway Reviewer
