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"After a lengthy tender process Total Excellence were chosen to deliver Management & Leadership development programme to over 350 Managers over a three year period. Their trainers are professional, energetic and well versed on their chosen topics, as well as in the workings and history of the fire service. I feel confident sharing the challenges faced by our organisation with their team and I enjoy working with them to figure out the most suitable training and development options to gain a positive result. I would like to take this opportunity to thank them for their hard work and commitment to make every programme a success.” Greater Manchester Fire Service