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Experience

Expert knowledge gained by rigorous supplier training to initiate virtual and in-store fitted kitchen customer projects. Providing customers with advice on products and services, consistently exceeding sales targets, making the electrical and fitted kitchens department the most profitable in the branch. Provided support to the consumer electronics department as one of the most flexible selling partners in the branch. Striving to be the best possible attaining an outstanding award rating.

Experienced in managing and developing relationships with customers using the Salesforce CRM software meeting deadlines and often reaching targets.

Achieved 50% more John Lewis store card openings than anyone else in the branch which secured additional sales. Also the 2nd highest seller for additional warranty extensions.

Identified and engaged with key contacts for several John Lewis Head Office functions including buying, merchandising, and external suppliers.

Managing and exceeding in-store merchandising standards in accordance with range plans. Consistently outperformed other John Lewis branches in the local area.

Came up with an idea by sourcing a promotional working induction hob unit to the department demonstrating functionality to customers creating interest and capitilising on additional sales.

Personally resolved 40% of complex delivery and installation complaints. Worked additional hours to ensure it was dealt with swiftly.

Devised an idea to organise ongoing large electrical supplier technical product knowledge training empowering 50% of partners from nearby sections. This was a huge success resulting with a branch roof raiser award.

Adhere to internal procedures, coordinated the stocktake team to improve shrinkage with the results being 50% better compared to previous stock takes.

Worked as a supportive retail manager with experience operating a fast-paced franchise convenience store with an annual turnover of approximately £1,000,000. Controlled the whole operation from marketing the store to making decisions on store layout, ordering and promoting the stock, checking stock levels, setting prices, and handling complaints.

Trained and developed a team of 15 sales assistants to reach sales targets.
Orchestrated the launch of products in-store creating interest through the point of sale.
Identified huge profit potential increasing the drinks, alcohol, and food-to-go sections growing the sales by more than 25%.
Experienced in growing impulse confectionery sales by positioning specific brands and products in eye-catching displays. Working with the Nestle representative, positioned products to the centre of the fixture which drove sales up by 20%.
Analysed sales figures and captured data and insight on brands and products to buy and negotiate stock deals and network with wholesalers and manufacturers to maximise sales.
A vast amount of experience of cash handling, banking, controlling budget and costs,
Capitalised on sales by keeping up-to-date with the local competitors' prices and products,