Expertise

Summary

Experience

• Hive HR Solutions Ltd

  Director

  - Current

• Glyndebourne Opera House

  HR Partner

  2017 - 2019

  Key Achievements

  ·        Management of high volume, complex ER casework often involving unions

  ·        Management of a fundamental change to the patterns of work and terms and conditions in the Stage crew teams through union consultation, this will improve work life balance as well as ease the process of pay administration.  

   

  Responsibilities

  ·        Senior Stakeholder management

  ·        Project management; implementation of an apprentice scheme,

  ·        Responsible for a £1.5m Budget

  ·        Design and delivery of management training workshops

  ·        Responsible for managing relationships with the recognised unions; Equity & BECTU

  ·        Creation of development plans to engage and drive individual performance

• Aldermore Bank

  HR Business Partner

  2017 - 2017

• Oakam

  Senior HR Manager and Business Partner

  2016 - 2017

  Key Achievements

  ·        Provides strategic direction in terms of organisational design and development, ensuring the organisation is fit for growth

  ·        Raising the profile of the HR team by identifying gaps in the service that we provide, resulting in sharing of people anaytics to department heads and delivering HR training for managers

  ·        Leading an employee profiling project to establish if there is a correlation between our best performers and psychometric assessments

  ·        I am part of the senior management team focussing on growing the business, maximising our peoples potential and creating a great place to work

   

  Responsibilities

  ·        HR responsibility both operationally and strategically across 22 sites in London and the Midlands.

  ·        Line Management of a Recruitment Manager, two HR Advisors & a HR Administrator

  ·        Review of HR and payroll processes to identify efficiencies. 

  ·        Leading the implementation of a new HR and Payroll system

  •        Partnering with Senior Managers to identify talent and provide internal development opportunities for individuals

  ·        Overseeing all ER casework, including complex fraud investigations

  ·        Senior Stakeholder management

• Lebara

  Senior HR Business Partner

  2015 - 2015

  Key Achievements

  ·        A commercially focused role, my main responsibility is to partner with Directors and Senior Managers of the Customer Service Centre in order to contribute to the development of the departments’ agenda and strategy.

  ·        Design and delivery of a management training program to equip managers with the tools and knowledge to handle performance and disciplinary’s.

  ·        Evaluation of current resourcing methods, in particular focusing on direct resourcing specifically reviewing social media platforms, LinkedIn, language specific job boards with the intention of building a brand presence to attract good candidates and directly resulting in cost savings

  ·        Supporting Senior Management with complex Organisational Design including an Off-Shoring project that also served as a BCP site.

  ·        Project managed the redesign of Lebara’s HR Operations Meeting content and purpose– the outcome is now a useful dashboard for the Business Partners to use during their stakeholder meetings

   

  Responsibilities

  ·        Management of two HR Officer’s and a Resourcing Officer

  ·        Provides advice on resourcing solutions to Head of Customer Operations

  ·        Leading employee engagement initiatives

  •        Partnering with Senior Managers to identify talent and provide development opportunities for individuals

  ·        Managing ER casework including dismissals, conduct and poor performance

  ·        Stakeholder management – proactively built relationships with the Director of Customer        Service and Senior HR Management

  ·        Senior Management recruitment, specifically Head of Customer Operations and Head of Planning and Analytics

  ·        Management of salary review and bonus processes within the Customer Service department

• DeLonghi Group

  HR Manager – UK & Ireland

  2011 - 2015

  Key Achievements

  ·        Design and delivery of a comprehensive Management Development Programme, Recruitment Workshops and Inductions

  ·        Management of the Best Companies Employee Engagement survey taking the business from ‘one to watch’ to a ‘1 star’ company in two years and increasing the response rate from 78% to 92%.

  ·        Coaching senior managers to deliver complex restructuring activities within their departments culminating in cost savings, role re-organizations and headcount reduction.

  ·        Designed and delivered a resourcing strategy that ensured we were recruiting the best talent to include designing and implementing an apprenticeship scheme and intern program.

  ·        Managed the design and implementation of Job Grading and Employee Benefits across the business to bring consistency and ensure we are attracting and retaining talent

  ·        By implementing an Agency Preferred Supplier List in 2012 resulted in a 50% recruitment saving, from £300k budget spend to £150k the following year.

  ·        Executed self-service across the Havant site enabling employees to book annual leave and manage their personal details

   

  Responsibilities

  ·        Managing complex ER Activity to include restructuring, disciplinary and grievance casework

  ·        Management of a £1m HR & Training budget

  ·        Project Managed the launch of a Flexible and Voluntary Benefit Platform over a 12 month period, including management of tender process, communication/marketing material and organizing a roadshow.  Result was 48% of employees participating.

  ·        Design and delivery of Management Development Training, focusing on performance management and managing ER casework

  ·        Responsible for creation of the annual Training calendar, this calendar was a mixture of workshops delivered inhouse and external.

  ·        Responsible for overseeing the annual salary review and bonus processes, specifically liaising with the Senior Leadership Team on approach to annual pay review/bonus and then cascading this down to Management.

  ·        Leading Best Companies engagement survey improvement projects

  ·        Operationally responsible for departmental restructures including redundancies

  ·        Management of a small HR team

  ·        Management of our Occupational Health Service Provision to ensure we provided an effective OH service to the business

  ·        Effective management of stakeholder relationships i.e. Senior Leadership Team and Senior Management

  ·        Leading strategic projects i.e. Reward & Recognition, Job Grading and Self Service

  ·        Senior level recruitment to include Sales Director, Trade Marketing Managers, Head of Engineering

Qualifications

Email Gemma