Summary
I am a People Development Specialist, degree qualified with 20 years working within the lifestyle industries of hospitality, leisure and tourism gaining experience in business operations, quality service standards and human resources.
I work with any business that wants to gain from my wide hospitality exprience in business operations that demands high standards with no second chances in a customer focused environment.
Developing Dynamic Leaders, Strong High Functioning Teams and Memorable Customer Service Interventions
I passionately design memorable and inventive training that delivers for my clients and partners. It is easy to recall and always user-friendly for the participants. I have the ability to deliver simple and the more complex concepts in an exciting and highly engaging training environment that gives the participants time to absorb, reflect and apply learning to real workplace situations. I believe in developing Positive People Behaviours for workplace success and focus on solutions in Leadership, Teamworking and Exceptional Customer Care. I develop stretching operational standards using my experience in the hospitality industry and as a Condé Nast Johansens hotel inspector.
I am a exprienced facilitator of TetraMap, SDI, Thomas PPA and have trained to deliver The National Skills Academy - Hospitality, 'World Class Customer Service'
I work with any business that wants to gain from my wide hospitality exprience in business operations that demands high standards with no second chances in a customer focused environment.
Expertise
Developing Dynamic Leaders, Strong High Functioning Teams and Memorable Customer Service Interventions
I passionately design memorable and inventive training that delivers for my clients and partners. It is easy to recall and always user-friendly for the participants. I have the ability to deliver simple and the more complex concepts in an exciting and highly engaging training environment that gives the participants time to absorb, reflect and apply learning to real workplace situations. I believe in developing Positive People Behaviours for workplace success and focus on solutions in Leadership, Teamworking and Exceptional Customer Care. I develop stretching operational standards using my experience in the hospitality industry and as a Condé Nast Johansens hotel inspector.
I am a exprienced facilitator of TetraMap, SDI, Thomas PPA and have trained to deliver The National Skills Academy - Hospitality, 'World Class Customer Service'
Experience
-
PATH - Placement Advisors for Tourism & Hospitality
Vice Chair
- CurrentPATH is a working group of CHME (Council for Hospitality Management Education)
Education History
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Hotel, Catering & Institutional Management
Lancaster University
1991 - 1994
Qualifications
2009 TetraMap® Certificate in instrument facilitation
2007 Thomas International Certificate in Psychometric Profiling
2005 INLPTA Diploma in NLP practice
2005 Cornell Hotel School Graduate Personal Development Summer School
2006 PSP Strength Deployment Inventory (SDI) facilitator
2005 CIPD Chartered Membership (MCIPD
2007 Thomas International Certificate in Psychometric Profiling
2005 INLPTA Diploma in NLP practice
2005 Cornell Hotel School Graduate Personal Development Summer School
2006 PSP Strength Deployment Inventory (SDI) facilitator
2005 CIPD Chartered Membership (MCIPD
Clubs and Associations
Member of the Institute of Hospitality
Member of the Irish Hospitality Institute
Member of Greater Manchester Chamber of Commerce
Member of Stockport Business for Breakfast
Volunteer at East Cheshire Hospice
Member of the Irish Hospitality Institute
Member of Greater Manchester Chamber of Commerce
Member of Stockport Business for Breakfast
Volunteer at East Cheshire Hospice
Interests and Hobbies
Travel, anywhere! Which helps me find the new hip and hot places to stay, eat and drink.
Exercise, love the 90's Reebok STEP... still.
Time in the Garden, trying to grow and nuture something worth looking at!
Exercise, love the 90's Reebok STEP... still.
Time in the Garden, trying to grow and nuture something worth looking at!
