Summary
Excellent customer service generates loyalty and repeat business. With each satisfied customer, a business is likely to win more through personal recommendation. The cost of acquiring a new customer is 8 times that of retaining an existing one! For businesses to succeed, they must form a bond with their customers which will, combined with other factors, increase the bottom line.
We are expert in delivering customer service excellence and can provide your business with the tools necessary to ensure commitment from management and staff alike.We can help you by:
• identifying and anticipating your customer’s needs;
• helping you understand the problems specific to your staff
and company organisation;
• looking for ways to improve your customer’s experience in
doing business with you;
• ensuring your customers feel important and are appreciated;
• knowing how to obtain, train, develop and retain your team;
• understanding your customer’s issues and relationships
between your employees and customers;
• building a sound organisational culture;
• developing consistent quality training programmes;
• communicating and setting goals to everyone, at every level;
• delivering service beyond your customer’s expectations.
After initial discussions we will produce, as an introduction to our service, a report identifying any key areas of strength and/or weakness in your customer service provisions. We will then meet with you to discuss how we are able to provide strategies that will benefit your operation.
We aim to differentiate your business from the competition by adding value to your customer service and loyalty.
Business Strategy
Business Development
Customer Service Excellence
We are expert in delivering customer service excellence and can provide your business with the tools necessary to ensure commitment from management and staff alike.We can help you by:
• identifying and anticipating your customer’s needs;
• helping you understand the problems specific to your staff
and company organisation;
• looking for ways to improve your customer’s experience in
doing business with you;
• ensuring your customers feel important and are appreciated;
• knowing how to obtain, train, develop and retain your team;
• understanding your customer’s issues and relationships
between your employees and customers;
• building a sound organisational culture;
• developing consistent quality training programmes;
• communicating and setting goals to everyone, at every level;
• delivering service beyond your customer’s expectations.
After initial discussions we will produce, as an introduction to our service, a report identifying any key areas of strength and/or weakness in your customer service provisions. We will then meet with you to discuss how we are able to provide strategies that will benefit your operation.
We aim to differentiate your business from the competition by adding value to your customer service and loyalty.
Area of Expertise
Business Strategy
Business Development
Customer Service Excellence