Event DescriptionLunchtime seminar - Why people can be difficult and ways to transform conflict into positive outcome
Event SummaryAll managers need their staff to co-operate. But sometimes, people seem determined to be contrary - and the longer this behaviour continues, the harder it can be to deal with. When we seek outside support, that contrary person can become even more obstructive. It can seem like there is no way out of these conflict situations.
This interactive presentation will identify some of the core reasons why people can be difficult - and ways to surmount them. Through theory, real-life examples, and audience participation, delegates will have the opportunity to raise their awareness of how they personally can transform conflict in the workplace, in order to achieve more positive outcomes.
Natasha Goggin is a creative and energetic training professional. She is passionate about supporting people to deal effectively with difficult behaviours and conflict at work. To support this aim, she has set up the only specialist conflict management training venture in Northwest England: Transform Conflict (www.transformconflict.co.uk).
Natasha's flexible and pragmatic approach has stimulated change in a range of organisational environments, from blue chip manufacturing, retail/distribution and high technology to the not-for-profit sector, for all levels of employee and manager.
In addition to her people development work, Natasha also provides mediation services. She has combined these strands with an accelerated learning approach to create and deliver high-impact and memorable training that provides people with skills and approaches to deal effectively with conflict themselves.
Natasha has a BSc (hons) in Medical Biochemistry. She is a Certified Language and Behaviour Profile Trainer and Consultant, Certified Practitioner of NLP (Neuro Linguistic Programming), Member of the Chartered Institute of Personnel and Development, Member of the Chartered Management Institute and Associate Member of the Institute of Developmental Transactional Analysis. She is also an active member and an Area Governor of Toastmasters International, the public speaking organisation.
